To help us provide the best care for your child, we kindly ask that nursery fees are paid monthly in advance, by the 1st day of each month.
Payments should be made by direct debit or childcare vouchers. Please note that a payment is not considered received until it has cleared into our bank account.
We review our fees once a year and may make changes if needed. If there is any increase, we will always give you at least one month’s written notice before the new fees take effect.
If a payment is missed or delayed, please get in touch with us as soon as possible so we can work together to resolve it. If payment remains outstanding, we may:
• Add interest on the overdue amount at a rate of up to 1.5% per month, calculated daily from the due date until the payment is received.
• Ask you to cover any reasonable administrative or legal costs we incur in recovering the payment.
• Pause your child’s place temporarily until the account is settled, or in exceptional circumstances, end the childcare place permanently.
We understand that situations can arise unexpectedly, and we’re always happy to discuss any difficulties with you. Please contact us early if you think there might be a delay in payment we’ll do our best to help.